Log a Complaint

Log a Complaint

If you are unhappy with a loan or service that you have received from any of our branches, or with anything that you have purchased from us, please use the form below to log your complaint.
We will send you an acknowledgement to let you know we have received your complaint. We’ll then investigate this, contacting you again if we need to get more information from you. When we’ve finished our investigation, we will then let you know what the outcome is. If applicable, we will also tell you what rights you have to escalate your complaint if you are unhappy with our response. We aim to resolve all complaints within eight weeks. So we’ll be in touch soon; in the meantime, thank you for letting us know about your complaint.

If you want to know more about our complaints process and how its works, click here to print or download.

* indicates a required field

Title *
First name *
Last name *
Address line 1 *
Address line 2
Town *
Postcode *
Email address
Phone number *
Please give a brief description of your complaint, including where applicable detailing store or product names *
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Authorised and regulated by the Financial Conduct Authority for consumer credit business.
Firm reference number 685989


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